Leadership inventories, personality indicators, management testing, and other evaluative instruments are ubiquitous in the executive and middle manger circles of health care. It is rare that these tools make their way to a general departmental population. What is virtually nonexistent is the conscious systematic deployment of a leadership development inventory to a general employee population in order to influence cultural behavior. This retrospective case study explores the results of a decade long systematically deployed leadership inventory to the employee population of a health system in the Rocky Mountain region of the United States. Behavioral changes coupled with shifts in qualitative and quantitative results show the deployed model (inventory) positively impacted practical “real-time” issues of employee satisfaction, employee turnover, conflict resolution, and inter and intradepartmental communication. Real-time awareness coupled with existing longitudinal studies provides a fuller and broader understanding of employee satisfaction and the ongoing shifts in the dynamics of internal organizational culture. This case study suggests the use of a leadership inventory focusing on human difference and individual self-awareness can have beneficial effects on organizational behavior. Primary benefits included, addressing the practicalities of real-time conflict resolution, inter and intradepartmental communication, employee satisfaction, employee turnover, and the overall organizational culture.
|Keywords:||Culture, Leadership, Conflict, Behavior, Assessment, Psychology, Teams, Health, Real-time|
Affiliate Professor, Regis University, Denver, Colorado, USA
Assistant Professor, Regis University, Denver, Colorado, USA
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